master1305/Getty Images How should companies effectively use or respond to an unwieldy array of customer opinions? While consumer feedback can be invaluable, three recent research articles suggest that it may also be influenced by gender, niche preferences, or sky-high expectations, complicating whether and how companies should respond. 1. Not all users post critical reviews. A… →

izusek/Getty Images Of the potential weaknesses of any security system, the human layer has always posed a key risk. The arrival of AI tools has made human cognition even more of a vulnerability. Companies face three overlapping security threats from AI’s effects on human cognition. First, weaponized persuasion lets attackers manipulate employees’ judgment through personalized,… →

funky-data/Getty Images Every year, multinational corporations invest billions in global mobility programs. The standard playbook includes training in the customs, values, and communication styles of the host country. However, our meta-analysis of research on migrants, including relocated workers, suggests that cultural knowledge plays a minimal role in expats’ successful adjustment. In a study recently published… →

In this episode of the Me, Myself, and AI podcast, Philips’s chief medical officer Carla Goulart Peron shares how artificial intelligence is reshaping health care — not by replacing clinicians but by expanding access, improving diagnostics, and freeing doctors to focus more time on patients. Drawing on her experience practicing medicine in Brazil’s strained public… →

There’s an unspoken rule about how we should carry ourselves in the world of business. It says we should be assertive and competitive (if not cutthroat), find ways to stand out, and push back. Think Jordan Belfort in The Wolf of Wall Street or Elizabeth Holmes in The Dropout.   Those who excel in behaving this… →

The glass ceiling has proven hard to crack. Despite decades of concerted efforts to increase female representation at the executive level, women still hold less than 30 percent of C-suite positions in the United States.  Starting with Norway in 2005, several European countries responded to their own corporate leadership gap by passing laws establishing minimum… →

Uvalde, Sandy Hook, Columbine. In recent decades, the names of these and hundreds of other schools have tragically become synonymous with mass shootings.  The devastating, direct consequences these shootings have on the victims who were physically harmed are well-documented and undeniable. But much less is known about the broader, long-lasting effects of these violent incidents… →

At this point, we’ve all heard it a million times: AI is coming for our jobs.   The increasing use of AI tools in the workplace means more tasks will be automated, with many white-collar jobs seemingly poised to take the hit. What remains to be seen is how workers plan to respond to the potential… →

Before Ernest Shackleton left on his Imperial Trans-Antarctic Expedition in 1914, he published a detailed map of the route he planned to take in becoming the first to cross the frozen continent.  It didn’t go as planned. And when Shackleton and the crew of the Endurance were forced to abandon their icebound ship in October… →