Resources Insight Unpacked, Season 3: Can We Still Build a Green Economy?
Are we entering the age of the agents? The latest wave of AI excitement is focused on agents—computational assistants that can automate complex tasks with little or no human supervision. Already, today’s agents can help write code or respond to emails, find the best deal on flights and hotels, or conduct deep research on virtually…
Alice Mollon/Ikon Images Employee stress is a major social issue both within and outside of our workplaces. As of 2022, stress had increased medical expenses and decreased productivity at an estimated annual cost of up to $300 billion in high-income countries. In the workplace, a proliferation of digital tools and applications, such as Zoom and…
Otto Dettmer/Ikon Images Imagine that, as an operations manager at a global retailer, you have invested heavily in data science. Your data science team has built sophisticated models that produce demand predictions for the company’s products with impressive accuracy. Yet, when the CEO, seeking to increase profit, asks you how much inventory should be held…
For the fifth year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts comprising academics and practitioners to help us understand how responsible artificial intelligence is being implemented across organizations worldwide. In previous posts this year, we have explored AI’s impact on the workforce,…
Matt Harrison Clough/Ikon Images Jakob Ingebrigtsen, one of the best middle-distance runners ever, has won gold medals for Norway in two Olympics, won multiple world championships, and set five world records at distances between 1,500 meters and 2 miles. Watch him and you’ll see that he’s often aided by someone running with him for part…
Alice Mollon/Ikon Images The Research The authors interviewed 15 senior marketing and digital leaders across industries, including financial services, software as a service, retail, media, higher education, and professional services, to understand how organizations are adapting SEO practices for AI-mediated discovery. Three themes emerged consistently: major blind spots in AI visibility metrics, organizational inertia in…
As firms eagerly scramble to integrate AI into their workflow, it can feel a bit like throwing spaghetti at the wall. Maybe AI will improve customer service? Maybe it can focus on low-level work? Maybe it will help with analysis, streamline supply chains, or write better executive talking points? This experimentation to see what sticks…
John Holcroft/Ikon Images In 2021, Barcelona-based delivery platform Glovo was faced with a law that threatened its business model. Spain had passed the Rider Law, which introduced a presumption of employment when a digital platform organizes, directs, or controls couriers’ work, including through algorithmic management. Glovo came up with what seemed like a clever fix…
Danae Diaz/Ikon Images It’s a familiar scenario: An organization implements digital tools intended to improve a particular process but fails to obtain the desired result. Employees who are meant to use them complain that the tools don’t solve the problem or that they add inefficiencies. Managers who investigate problems with the tools chalk the failure…