Long before his business and teaching career, Carter Cast received an early lesson in what excellence demands. Before taking on leadership roles at Walmart.com, PepsiCo, and Blue Nile, Cast first chased excellence in a different lane: swimming. In his youth, the clinical professor of strategy at the Kellogg School was an extraordinarily talented swimmer. He…
Mark Shaver/theispot.com Can generative AI serve as an effective adviser for business owners and entrepreneurs? Intuitive chat-based natural language interfaces mean that anyone who can read and write can use GenAI tools for a wide range of tasks, even if they lack technical skills. This has obvious appeal for entrepreneurs and small business owners, many…
Just like the humans who train them, generative AI models can skew a certain way. As a leader, it’s important to understand how those biases can creep in. “If you care about innovation, if you care about being someone who can step outside the box and predict what is next in the industry, use AI…
Carolyn Geason-Beissel/MIT SMR | Wellcome Collection Florence Nightingale may be best remembered as the epitome of a kind, caring nurse, but she was also a force for disruptive innovation in health care. Three distinct elements of her work — communicating data compellingly, publicizing clear and simple instructions, and expanding professionalized training — carry timeless lessons…
Carolyn Geason-Beissel/MIT SMR Not a day goes by without another article being published about how AI could disrupt yet another aspect of our business or personal lives. In recent years, AI adoption has indeed taken off. However, if you pay close attention, you’ll notice a dichotomy. Many examples of successful early adoption of artificial intelligence…
Carolyn Geason-Beissel/MIT SMR | Getty Images Are you skilled at managing up? If your talents are lacking when it comes to managing and dealing with the people above you in the organizational hierarchy, you can find yourself mired in some unpleasant and career-harming situations. Maybe you’re frustrated by a micromanaging supervisor or feeling marginalized by…
Brian Stauffer/theispot.com Say you walk into a car dealership determined to stay within budget. The salesperson shows you a car you like and quotes a price of $41,435. You know there’s room to negotiate, but when it’s time to counter, that first number quietly takes over. Your counteroffer, the concessions, and the final deal all…
Mark Airs/Ikon Images Early one morning in 2018, a self-driving Uber vehicle fatally struck a pedestrian in Tempe, Arizona. The world had questions: Who was responsible? Was it the safety driver behind the wheel? The engineers who designed the algorithms? Uber’s leadership? Or the regulators who had allowed autonomous-vehicle testing? The inability to name a…
Stuart Kinlough/Ikon Images Marketing leaders often face a dilemma: Deriving the insights they need in order to make confident decisions can cost tens of thousands of dollars and involve several months of data gathering and analysis, by which time market conditions may have shifted. Can generative AI fundamentally reshape this calculus? Drawing on recent research,…
In this episode of the Me, Myself, and AI podcast, Sam Ransbotham is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work.…