Ellice Weaver/Ikon Images Operational efficiency is critical for both financial success and customer satisfaction. Efficient systems, characterized by minimal buffers and idle time, tight schedules, and maximum asset utilization, allow organizations to do more with less, thereby boosting revenue and appealing to time-sensitive customers. However, such systems often lack resilience, increasing an organization’s vulnerability to…
For the fifth year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts that includes academics and practitioners to help us understand how responsible artificial intelligence is being implemented across organizations worldwide. In our first post this year, we explored how organizations should think…
Brian Stauffer/theispot.com Imagine you’re Gabrielle, a senior leader at a fast-growing tech company. Two of your top performers are also your biggest headaches, and they’re making everyone miserable — most of all, you. One is technically brilliant but undermines colleagues’ ideas with sly sarcasm and strategic inaction. The other is a creative powerhouse but belittles…
We’d like to think that businesses have the power to make a difference on the climate. It’s why we pressure them to make commitments to reduce their emissions. That way, we can hold them to their word. Many such commitments were made after the Paris Accords. But today? Most companies aren’t even close to achieving…
Matt Chinworth/theispot.com Executives tracking the latest news about quantum computing might conclude that with technical milestones still to be reached, the prudent approach is to watch and wait before investing. But that overlooks what other, bolder companies recognize: Quantum computing is an enabling technology, and user organizations have a critical role to play in shaping…
PPaint/Ikon Images On a rainy Tuesday in London, the leadership team of a consumer goods company reviewed two business decisions: “Where should we open our next five stores?” and “Should we pivot the brand toward wellness?” Generative AI had been used to support the decision-making process for addressing both questions. The team ended up with…
In this episode of Me, Myself, and AI, host Sam Ransbotham speaks with Vineet Khosla, CTO of The Washington Post, about how AI is reshaping the way news is produced, delivered, and consumed. Vineet argues that journalism itself isn’t broken — but the formats people use to consume news are rapidly evolving, especially as audiences…
In an increasingly divisive world, even information backed by scientific evidence can be polarizing. In U.S. politics, Republicans and Democrats have grown so opposed that they often struggle to agree on even the most basic facts, making it exceedingly difficult for them to have meaningful debates or conversations. Yet there exists a narrow and often-overlooked area…
Eliot Wyatt/Ikon Images For most of modern business times, competitive advantage belonged to whoever had the best ideas. Better ideas meant better products, which meant more customers, which meant more revenue and profit. The entire innovation industry — consultancies, design firms, brainstorming retreats fueled by sticky notes and gallons of La Croix — was built…
Gina Fong would like to offer some feedback … on feedback. Fong, a consumer anthropologist and clinical assistant professor of marketing at the Kellogg School, wants us to rethink the ways we give and receive evaluation in the workplace. And she starts by dispelling a common myth. “We are told a lie with…