Management
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What Retailers Must Get Right This Holiday Season
Carolyn Geason-Beissel/MIT SMR | Getty Images If you’ve been in a retail store recently, you’ve probably seen long checkout lines, hard-to-find help — and disgruntled shoppers. Online shopping shows evidence of similar stress, as frustrated consumers abandon digital shopping carts. A telling data point: Customer experience indices have been declining, as seen in drops over…
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Inclusion in organisations: roots and routes
American organisations are rolling back initiatives on Equity, Diversity and Inclusion (EDI). But, is this relevant to firms operating in other countries? Charlie Lin writes that despite this American rollback showing visible effects on EU and UK companies, this fluctuating landscape could be an opportunity for organisations everywhere to reflect on their EDI practices. His…
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Creating More, Not Less, With AI: GeekWire’s Todd Bishop
AI isn’t taking jobs — it’s changing what jobs are. On today’s episode of the Me, Myself, and AI podcast, GeekWire’s Todd Bishop joins host Sam Ransbotham to dive into how artificial intelligence is reshaping work, learning, and creativity — not by replacing humans but by amplifying what we can do. From classrooms where students…
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Are You an Authentic Leader or an Authentic Jerk?
Neil Webb/Ikon Images Have you ever been told you have a “strong personality” or that you are very direct? Has anyone ever called you strong-willed or, worse, a moral crusader? If so, you might be walking a fine line between authenticity and abrasiveness. At a time when “bringing your whole self” to work is often…
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Negotiation Skills: How to Beat Anxiety and Boost Results
Neil Webb/Ikon Images Anxiety and low confidence are two of the most common feelings people experience during negotiations — just the thought of negotiating can send many people spinning. These reactions can cause people to preemptively throw in the towel and engage in behaviors that end up being self-sabotaging, including making lower first offers, responding…
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Podcast: I Respectfully Disagree
Nothing sucks the air out of the room quite like learning the nice person you’ve been talking to completely disagrees with your worldview. Suddenly, your differences seem too stark to forge ahead with the conversation. Such encounters have seemingly become far too frequent, if you ask Steve Franconeri, a professor of management and organizations by…
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Scaling GenAI: Get Big Value From Smaller Efforts
Related Reading M. Webster and G. Westerman, «Generate Value From GenAI With ‘Small t’ Transformations,» MIT Sloan Management Review, Jan. 22, 2025. Despite two years of broad experimentation, most companies aren’t seeing the large-scale GenAI transformations they initially envisioned. The challenge isn’t the technology’s potential — it’s understanding how to generate real value at three…
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How Grocery Retail Innovations Change Customer Behavior
Nick Lowndes/Ikon Images Grocery retailers are racing to reinvent the customer experience. As omnichannel shopping becomes the norm — with 90% of consumers now purchasing food through both online and offline channels — grocers are deploying new tactics to attract shoppers, build loyalty, and drive profitability. But do these customer experience investments actually pay off?…
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The Economic Price We Pay for War
The consequences of war are devastating. While it’s often the most-visually striking results that grab our attention, in examining the costs of war, it is crucial to understand how it affects the economy. “Of course, economic consequences do not encompass all of the misery that war inflicts on people,” says Efraim Benmelech, a Kellogg professor…
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Effective Allies Don’t Just Offer Support — They Change Systems
Carolyn Geason-Beissel/MIT SMR | Getty Images Many people want to do right by their colleagues. They mentor them, advocate for them, and confront bias, believing that these behaviors — commonly referred to as allyship — contribute to a fairer workplace. Allyship is often framed as a tool to support colleagues and to create fairer workplaces…