When Sébastien Martin used ChatGPT to create an AI teaching assistant for his operations management course, the initial reviews were good. Students used the chatbot, named “Kai,” to review lectures and slides, create practice quizzes, and take pre-class assessments. But soon, Martin started to wonder if he wasn’t being ambitious enough about how AI could…
Anyone with a mailbox knows it’s election season when the flood of campaign materials appears. Brochures, postcards, leaflets, and other print mailers praise some candidates and denounce others—all in the hope of swaying voters’ opinions. Campaigns and advocacy groups spend millions of dollars on these direct-mail efforts every election cycle, believing that, with the right…
In the run-up to the 2024 U.S. election, it may have seemed like political news was omnipresent. But in today’s fractured media landscape—where more people get information from their phones than newspapers and television—it’s harder than ever to gauge how much election information Americans actually consumed. With an unprecedented dataset on the content people see…
After Italian designer Giorgio Armani’s death last month, his eponymous fashion house faces a challenge that many founder-led luxury brands share: how to carry on without the iconic figure who embodied it. Luxury houses are especially vulnerable in these moments because their identity is bound up not just in products but in the founder’s own…
Fabien Gilbert/Ikon Images When the chief executive of a global retailer recently faced mounting pressure from online rivals, he chose an unconventional response. Instead of relying on the playbook that once powered the company’s growth, he immersed himself in emerging technologies. He sought advice from outside experts, hired executives with digital expertise, and built new…
For the fourth year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts that includes academics and practitioners to help us understand how responsible artificial intelligence (RAI) is being implemented across organizations worldwide. In spring 2025, we also fielded a global executive survey yielding…
Carolyn Geason-Beissel/MIT SMR | Getty Images You probably understand that the typical responses to fear are fight or flight. Two other options are freeze and fawn, which, like flight, are used by people trying to avoid or minimize a scary situation. In the context of leadership advice, we’ve tended to focus on the flight response…
Like it or not, making layoffs is a skill. “ They are just a predictable part of business and they are an important part of building business literacy,” says Brooke Vuckovic, a clinical professor of management and organizations at Kellogg. But middle managers, especially those early in their careers, are still caught off guard when it…
Kathleen Peters brings a background with digital communications companies and tech startups to her role as Experian’s chief innovation officer. On this episode of the Me, Myself, and AI podcast, Kathleen shares a bit about Experian’s Innovation Lab, outlining some of its projects and explaining how the recent democratization of generative AI tools has made…
Anna & Elena Balbusso/theispot.com In October 2023, New York City released its AI action plan, publicly committing to the responsible and transparent use of artificial intelligence. The plan included guiding principles — accountability, fairness, transparency — and the creation of a new role to oversee their responsible implementation: the algorithm management and policy officer. But…