Management
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Take 5: When the Going Gets Tough, Lead
For every benefit to being a leader, there are just as many challenges—if not more. But challenges are not always bad news for leaders. They often create opportunities for growth and learning, especially when people respond to them thoughtfully. Kellogg faculty offer advice to help leaders navigate several different challenging circumstances—from heated disagreements and hidden…
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The specialisation trap: Why your best hire might not look like one
When the candidate in front of you lacks the specific industry experience you need, the default option is not hire them and move onto the next. However, Oliver, Jiayi, Yasaman, Marisa, Paolo, and Muhammad, argue that the managers who build the strongest teams are those willing to look beyond industry labels, and instead assess a…
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How Job Design for Disability Improves Work for Everyone
Gary Waters / Ikon Images Disability-related innovations are all around us. Curb cuts in sidewalks, originally designed for wheelchair users, benefit caregivers with strollers, travelers with suitcases, and delivery workers with hand trucks. Automatic doors intended for individuals with mobility impairments are convenient for all. Blurred backgrounds in video calls, standing desks and ergonomic keyboards,…
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Resolve the Conflict Between Efficiency and Resilience
Ellice Weaver/Ikon Images Operational efficiency is critical for both financial success and customer satisfaction. Efficient systems, characterized by minimal buffers and idle time, tight schedules, and maximum asset utilization, allow organizations to do more with less, thereby boosting revenue and appealing to time-sensitive customers. However, such systems often lack resilience, increasing an organization’s vulnerability to…
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Beyond Verification — What Responsible AI Really Demands of Human Experts
For the fifth year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts that includes academics and practitioners to help us understand how responsible artificial intelligence is being implemented across organizations worldwide. In our first post this year, we explored how organizations should think…
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How Leaders Can Move Past Personal Obstacles
Brian Stauffer/theispot.com Imagine you’re Gabrielle, a senior leader at a fast-growing tech company. Two of your top performers are also your biggest headaches, and they’re making everyone miserable — most of all, you. One is technically brilliant but undermines colleagues’ ideas with sly sarcasm and strategic inaction. The other is a creative powerhouse but belittles…
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Podcast: Why Companies Can’t Keep Their Climate Commitments
We’d like to think that businesses have the power to make a difference on the climate. It’s why we pressure them to make commitments to reduce their emissions. That way, we can hold them to their word. Many such commitments were made after the Paris Accords. But today? Most companies aren’t even close to achieving…
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Why Businesses Should Experiment With Quantum Computing Now
Matt Chinworth/theispot.com Executives tracking the latest news about quantum computing might conclude that with technical milestones still to be reached, the prudent approach is to watch and wait before investing. But that overlooks what other, bolder companies recognize: Quantum computing is an enabling technology, and user organizations have a critical role to play in shaping…
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Calibrate AI Use to the Decision at Hand
PPaint/Ikon Images On a rainy Tuesday in London, the leadership team of a consumer goods company reviewed two business decisions: “Where should we open our next five stores?” and “Should we pivot the brand toward wellness?” Generative AI had been used to support the decision-making process for addressing both questions. The team ended up with…
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Behind the AI in the Newsroom: The Washington Post’s Vineet Khosla
In this episode of Me, Myself, and AI, host Sam Ransbotham speaks with Vineet Khosla, CTO of The Washington Post, about how AI is reshaping the way news is produced, delivered, and consumed. Vineet argues that journalism itself isn’t broken — but the formats people use to consume news are rapidly evolving, especially as audiences…