Tessa Charlesworth is an Assistant Professor of Management and Organizations. Her research tackles the questions of how and why our thoughts (beliefs) and feelings (attitudes) change over time. Her research adopts a multi-level and multi-method approach to understand change as it unfolds within individuals, organizations, and the broadest level of our collectives. William Brady is…
Carolyn Geason-Beissel/MIT SMR | Getty Images Most organizations treat customer complaints as a source of frustration to be contained, apologized for, and moved off the books as swiftly as possible. But what if those complaints are actually a practical source of innovation? In other words, what about treating complaints as an early-warning system and a…
Generative AI is getting exceptionally good at automating tasks and processing information. And that’s making life easier for professionals across the board, from business managers to university professors. But for researchers like Erzhuo Shao, a PhD student at the Kellogg Center for Science of Science and Innovation (CSSI), most of the current AI models are…
Neurodivergent individuals often bring unique strengths to business, such as creativity and the ability to handle varied tasks; however, they still face significant barriers. Dr Dorottya Sallai highlights case of auticon, an IT consulting firm, that is transforming lives and perceptions by seeing success in employing exclusively autistic adults. By 2030, the demand for skilled…
If you’re lucky, your team has talent. What they may lack is the freedom to use it fully. Distributed leadership can unlock employee potential that has been stifled by a traditional workplace hierarchy, by giving teams the autonomy to react quickly and innovate rapidly. This is what the MIT Sloan Management Review video series Leaders…
Carl Wiens/theispot.com The Research The authors are conducting a longitudinal study of global business models to examine how companies in different countries and industries achieve sustainable growth, resilience, and longevity. They developed the Decompose, Interpret, Reward, and Scale (DIRS) framework, along with tools to support its use, through thematic analysis of documents and interviews with…
Over the last several years, artificial intelligence models have proliferated across the global economy. From scientific-research catalysts to email assistants to global-supply-chain management tools, AI products are seemingly everywhere. But as businesses and organizations rush to implement these tools, leaders need to be aware of an important and persistent limitation of AI models: bias. Kellogg…
Carolyn Geason-Beissel/MIT SMR | Getty Images Ideally, board meetings feature thoughtful and challenging engagement between the board and CEO as they execute a fundamental responsibility: to lead their company toward sustained value creation. However, board and CEO dynamics often fall short of this ideal. Frequently, the human element in the boardroom is the key issue.…
Carolyn Geason-Beissel/MIT SMR | Getty Images In 2019, two Dutch entrepreneurs founded an environmental, social, and governance (ESG) consulting firm with six like-minded friends and former classmates. United by a shared vision to transform their industry, the close-knit team members poured themselves into the venture, working long hours and celebrating every small win. Within a…
Carolyn Geason-Beissel/MIT SMR | Getty Images An increasing number of companies are tying employees’ compensation to their performance, and for good reason. The pay-for-performance (PFP) model has always been common in sales but has expanded in recent years to public school systems and even doctors’ offices, where 45% of doctors now receive PFP, up from…