Management
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Your AI coach doesn’t care about you (because it can’t)
As the use of AI shifts from productivity tool to digital therapist, can it really replace human coaching? Jacinta, Katharina, Yida, Mateusz and Samsara, argue that while AI scales support, it cannot offer the ethical judgement, accountability or genuine care central to effective management. The new age of AI has led to efficiency gains in…
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The AI Atrophy Problem: How CIOs Fight It
AI tools can help teams become faster and more efficient. But as organizations race to integrate artificial intelligence into more workflows, a problem is taking shape: the erosion of the critical thinking skills that leaders value. At the 2026 MIT Sloan CIO Symposium, we asked technology and business leaders to answer this question: What is…
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The Empathy Tax Female Leaders Pay
Carolyn Geason-Beissel/MIT SMR | Getty Images The consulting manager took a call at 7:30 p.m., while volunteering at her son’s soccer practice, from an employee who felt “on the verge of quitting.” Later that same week, she responded to texts sent at 2 a.m. from team members who could not sleep amid corporate restructuring and…
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Podcast: Does Climate Policy Stand a Chance?
Policy is our best shot at building the green economy, experts say. And in 2022, the U.S. passed it. The Inflation Reduction Act used tax credits, rebates, and other financial incentives to push manufacturers and consumers to make and buy the products that would fill out the market and herald a new way of living. …
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What a Legendary Winemaker Can Teach Us about Leadership
The Douro Valley may seem an unlikely place to learn about leadership. Its soils are poor, its slopes unforgivingly steep, and every harvest is at the mercy of the weather. Yet after a lifetime spent cultivating vineyards there, António Magalhães has developed a philosophy of leadership as distinctive as the wines the region produces. The…
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When Marketing to Teens, Using High-Tech Tools Brings Promise—and Peril
Imagine that you’re the CEO of a major beauty retailer. You’ve released an augmented reality app that lets customers test makeup colors, even out their skin tone, or try out lash extensions—like using an Instagram filter, but with products from your store. It’s a huge hit, and sales are going gangbusters. But then something in…
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Respect begets retention: Why good supervisors matter in garment export factories
When workers quit their roles in garment factories, it’s a significant event, potentially disrupting supply chains and productivity. Sazid Ahmad argues that supervisor interpersonal justice—treating workers with politeness and respect or taking their side when they make a mistake—can both improve wellbeing and lower quitting intention. Do you wish your boss treated you a little nicer, or supported you if you made mistakes? These concerns are particularly…
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Our Guide to the Summer 2026 Issue
Create Generative AI Value at Scale Kevin Schmitt, Gregory Vial, and Ivo Blohm Key Insight: Organizations are expanding their GenAI use by implementing coordinated cross-functional structures that draw on domain expertise and user innovation. Top Takeaways: Companies that establish a new kind of internal AI organization that researchers have dubbed the “AI spine” are better…
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How Nespresso Builds Sustainability Into Its Business Model
Photo courtesy of Nestlé Jean-Christophe Jaunin became CEO of Nespresso North America, the Nestlé unit that sells coffee brewing machines and capsules, on Jan. 1, 2026, after having served as global chief customer and technology officer. At the NYU Stern Center for Sustainable Business’s annual practice forum in March, MIT Sloan Management Review spoke with…
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Scaling AI With Adaptive Governance
Christian Gralingen The Research From 2022 to 2025, the authors conducted in-depth, semistructured interviews with senior leaders and practitioners responsible for AI governance, risk, compliance, data, and product decisions. Core interviews were conducted at Microsoft, Barclays, Kyriba, Nasdaq, Lloyds Bank, Danske Bank, and the Abu Dhabi Department of Finance. The interviews focused on how governance…