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Management

  • 5 Traits That Set the Best Leaders Apart

    Look across any organization, and you will find leaders at various levels: aspiring young managers in their first roles, department heads who have been guiding teams for years, and C-suite leaders whose experience and acumen guides the success of the organization.    But not all leaders are created equally. So what sets the best of them…

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  • A Key Ingredient for Making Teams Soar

    “Mayday, Mayday, Mayday.” It’s one of the most frightening phrases we could potentially hear as passengers on a flight.  Fortunately, few of us ever do. And that’s largely thanks to the coordinated efforts of the pilots managing tons of stimuli from aircraft gauges and readers while communicating with each other, air-traffic control, and the rest…

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  • How a Store Credit Card Can Be a Bridge to the Banking System

    From airlines to clothing stores, all kinds of retailers partner with lenders to offer co-branded credit cards that come with perks like discounts or reward points. The upside of these partnerships is obvious: the lender gets a new credit customer, and the retailer strengthens its existing relationship with that customer.  But these types of cards…

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  • To Reclaim a Slur or Reject It?

    The word “barbarian” comes from the ancient Greek barbaros, a slur meant to mark outsiders as less than fully human. It is one of countless examples of people using words or phrases to demean people in groups not their own. “Slurs are a weapon,” says Cynthia Wang, a clinical professor at the Kellogg School and…

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  • The Real Question to Ask About AI Governance

    Carolyn Geason-Beissel/MIT SMR | Getty Images Leaders at literally every Fortune 500 company will tell you that they are governing their AI — every single one of them. Now ask those same leaders who’s responsible for shutting down an AI model that’s causing harm. Most people can’t answer that question. That silence is the most…

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  • Transforming Investing With AI at Franklin Templeton

    Patrick George/Ikon Images What would you do with artificial intelligence if you were confident that it would transform your industry? What actions would you take if you felt that you were at an inflection point in that transformation? Would you try to be an early proponent of AI-first in your industry, or a fast follower?…

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  • Redefine What ‘Professionalism’ Means

    Matt Kenyon/Ikon Images “Professionalism” encompasses the broad set of shared beliefs and expectations about how people within an industry or workplace should interact with one another: Think communication style, punctuality, or meeting etiquette. But opinions differ: Cameras on? Cameras off? Do meetings start precisely on the hour? Is arriving a few minutes late acceptable or…

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  • Take 5: Career Advice from the Sports World

    Few things in the world ignite our passion and unbridled joy like sports.  We see this in scenes as far-flung as New York Knicks fans flooding the streets of Manhattan for days on end to celebrate the team’s first championship in more than a half century, to bleary-eyed Tunisian World Cup supporters cheering on their…

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  • Three Approaches to Measuring and Managing AI ROI

    Matt Harrison Clough/Ikon Images After several years of AI experiments and pilot initiatives, a crucial question remains open for most companies: How much of a return — and what kinds of returns — are we getting from all of this AI investment? To many executives, AI ROI still often feels more like art than science:…

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  • Resolving Muddled Objectives in Corporate Venture Capital

    Carolyn Geason-Beissel/MIT SMR | Getty Images The Research The authors compared the approaches of prominent corporate venture capital (CVC) units, including those owned by Intel, Cisco, General Electric, Siemens, NTT Docomo, Hitachi, Panasonic, and Sompo. They examined 59 of the most active CVCs tracked by research firm CB Insights from 2017 through 2024 and mapped…

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