Management
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When Marketing to Teens, Using High-Tech Tools Brings Promise—and Peril
Imagine that you’re the CEO of a major beauty retailer. You’ve released an augmented reality app that lets customers test makeup colors, even out their skin tone, or try out lash extensions—like using an Instagram filter, but with products from your store. It’s a huge hit, and sales are going gangbusters. But then something in…
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Respect begets retention: Why good supervisors matter in garment export factories
When workers quit their roles in garment factories, it’s a significant event, potentially disrupting supply chains and productivity. Sazid Ahmad argues that supervisor interpersonal justice—treating workers with politeness and respect or taking their side when they make a mistake—can both improve wellbeing and lower quitting intention. Do you wish your boss treated you a little nicer, or supported you if you made mistakes? These concerns are particularly…
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Our Guide to the Summer 2026 Issue
Create Generative AI Value at Scale Kevin Schmitt, Gregory Vial, and Ivo Blohm Key Insight: Organizations are expanding their GenAI use by implementing coordinated cross-functional structures that draw on domain expertise and user innovation. Top Takeaways: Companies that establish a new kind of internal AI organization that researchers have dubbed the “AI spine” are better…
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How Nespresso Builds Sustainability Into Its Business Model
Photo courtesy of Nestlé Jean-Christophe Jaunin became CEO of Nespresso North America, the Nestlé unit that sells coffee brewing machines and capsules, on Jan. 1, 2026, after having served as global chief customer and technology officer. At the NYU Stern Center for Sustainable Business’s annual practice forum in March, MIT Sloan Management Review spoke with…
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Scaling AI With Adaptive Governance
Christian Gralingen The Research From 2022 to 2025, the authors conducted in-depth, semistructured interviews with senior leaders and practitioners responsible for AI governance, risk, compliance, data, and product decisions. Core interviews were conducted at Microsoft, Barclays, Kyriba, Nasdaq, Lloyds Bank, Danske Bank, and the Abu Dhabi Department of Finance. The interviews focused on how governance…
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Why AI Isn’t Transforming Finance Yet
Christian Gralingen The Research The authors engaged in two complementary research streams. One was a multiyear program of action design research conducted with organizations undergoing digital transformation that focused on how leadership work evolves under conditions of technological and market uncertainty. The other, a study of how AI is introduced into finance functions and how…
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What Wise Leaders Understand About Business Ecosystems
It’s safe to say that most people who rise to the top of their companies like to win. A healthy competitive streak is energizing and motivates individuals and teams to do their best — to find their edge and sharpen it. But sustained, long-term success and industry leadership often rely on the ability to look…
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A Three-Minute Protocol to Reduce AI Manipulation Risk
izusek/Getty Images Of the potential weaknesses of any security system, the human layer has always posed a key risk. The arrival of AI tools has made human cognition even more of a vulnerability. Companies face three overlapping security threats from AI’s effects on human cognition. First, weaponized persuasion lets attackers manipulate employees’ judgment through personalized,…
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Three Things to Know About Assessing Customer Reviews
master1305/Getty Images How should companies effectively use or respond to an unwieldy array of customer opinions? While consumer feedback can be invaluable, three recent research articles suggest that it may also be influenced by gender, niche preferences, or sky-high expectations, complicating whether and how companies should respond. 1. Not all users post critical reviews. A…
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AI for Interoperability in Health Care: Philips’s Carla Goulart Peron
In this episode of the Me, Myself, and AI podcast, Philips’s chief medical officer Carla Goulart Peron shares how artificial intelligence is reshaping health care — not by replacing clinicians but by expanding access, improving diagnostics, and freeing doctors to focus more time on patients. Drawing on her experience practicing medicine in Brazil’s strained public…