Patrick George/Ikon Images In 2021-2022, CareRx was handling an ambitious expansion. In a span of 20 months, the Canadian pharmacy services company tripled its business through a series of acquisitions. Each acquired company brought its own processes, systems, and cultural norms. Employees barely had time to adjust before the next change arrived. “We were growing…
As leaders weave generative AI tools like ChatGPT and Claude into their daily workflows, where does the output fall short? Moreover, where are leaders falling short for their organizations by giving away too much agency to artificial intelligence? MIT Sloan School of Management professors Deborah Ancona and Katherine W. Isaacs have thought deeply about the…
You don’t have to be a doomscroller to know that social media is flooded with high emotions and hostility. Whether the topic is politics, sports, movies, or music, it often feels like the loudest and angriest voices dominate the conversation, creating a virtual shouting match that drowns out more-thoughtful opinions. Scientists have speculated that these…
Carolyn Geason-Beissel/MIT SMR | Getty Images I’ve been trying to move up to the next level and want to be considered a candidate for senior leadership roles. I think I’m well liked, and I understand the company and our business deeply and care about the future of the organization. But recently I received feedback that…
If money talks, can it tell businesses what to do on the climate? This was seemingly the premise of ESG—Environmental, Social, and Governance—a mode of investing that scored companies on measures of sustainability. Boosters had hoped it would be the beginning a new normal in the investment space, incentivizing corporate behaviors that would ultimately build…
Aeriform/Ikon Image The Research The MIT Sloan Center for Information Systems Research conducted case study research at Caterpillar, a member of the MIT CISR research consortium since 2007. From July 2023 to December 2024, the authors conducted 56 interviews with 42 stakeholders. Interview participants also reviewed the case narrative as it was developed by the…
In September 2025, Prime Minister Sir Keir Starmer announced that by the end of the current Parliament, the UK would have a new digital identity system. Professor Edgar Whitley argues that the government’s announcement, before conducting detailed policy development and consultation, undermined trust in the proposal from the start. Over 20 years ago, I was…
Dante Terzigni/theispot.com B2B sales is fiercely competitive. Companies selling big-ticket products and services to other businesses must design solutions that meet their customers’ specific needs with a provable value proposition. Increasingly, that means engaging in value-based sales, where the benefits to the customer are defined, quantified, and managed by the vendor. That’s a challenging practice…
Business leaders who don’t pay close attention to antitrust compliance may have recently received a wake-up call. In January 2026, the U.S. Department of Justice’s antitrust division announced its first-ever whistleblower award. A bid-rigging scheme involving the online used vehicle auction platform EBlock led to a $3.3 million fine for the company. And under a…
Imagine scrolling through a social-media landscape curated just for you—subtly and perfectly shaped to your tastes, speech patterns, and core values. That kind of hyper-personalized future is not here yet, says Jake Teeny, an associate professor of marketing at Kellogg. But as generative AI supercharges companies’ ability to use their customers’ personal information to craft…