Carolyn Geason-Beissel/MIT SMR | Getty Images It is more fun to lead an organization where people are inspired by the impact they are making than one where money is the main reason — or, worse still, the only reason — people show up. At least that was our experience as business school deans (Richard, of… →

There’s only so long that you can keep a customer waiting. Whether it’s for a food order or a doctor’s appointment, “as customers wait in a queue, there comes a point when they eventually get so bored or frustrated that they leave,” says Achal Bassamboo, a Kellogg professor of operations. This problem of customers leaving… →

For more than a century, the effect of technology on jobs followed a clear trend: as machines took over manual tasks, blue-collar professions suffered, while white-collar occupations enjoyed gains. But AI seems poised to follow the opposite trend. The ability of AI to handle office tasks, such as copywriting and data analysis, seems more likely… →

Bargaining is a fundamental part of doing business, whether it’s for an everyday interaction like buying used furniture on Facebook Marketplace or a high-stakes negotiation involving wages or trade agreements. “Bargaining is everywhere,” says Caio Waisman, an economist and an associate professor of marketing at the Kellogg School. It’s been a focal point for businesses… →