Something goes wrong—a mistake, perhaps even a serious incident. What happens next defines not only personal character for a values-based leader, but also organizational culture. This is the power of a sincere apology. As my good friend and former chair and CEO of Medtronic, Inc., Art Collins, observed in our recent conversation on leadership and… →

When we have a critical decision to make, it’s natural to lean on our memory. After all, recalling past experiences could help us avoid old mistakes and steer us in the right direction, especially when facing a situation we’ve encountered before. “If the present looks a lot like the past, then of course you’d want… →

I told my plants I love them, and now they’re growing like they’re trying to escape. If you heard a comedian deliver that joke at a club, you might chuckle, or groan, or even toss out a heckle. But what if you found out the performer got the material from artificial intelligence rather than their… →

Fiber internet is one the fastest and most reliable ways to connect to the internet, yet just over half of U.S. households have access to it. This lagging market for fiber internet is just one of many examples of how the market for certain products or services sometimes stubbornly refuses to form or reach its… →

Wall Street is full of copycats, from institutional investors eager to peek over their successful colleagues’ shoulders to retail investors who mimic the trades of luminaries like Warren Buffett and George Soros. In the United States insurance industry, transparency rules create a copycat’s paradise. Regulators require insurers to disclose not only their investment holdings, but… →